Boulder is reviewing how its water-budget billing system affects different customers, according to an October 22 city update. Customers pay higher rates when use exceeds a customized monthly budget, a structure in place since 2007.
The city said nearly 1,000 people completed a questionnaire and staff gathered feedback at 18 events. Larger water users emphasized predictable bills and clearer explanations of how their budgets are calculated.
Staff recommended retaining water budgets with minor changes for single-family homes and metered irrigation accounts. The rate study is exploring other options for additional customer groups, including a simpler approach based on meter size. Those are study options and staff recommendations, not proof that a new billing system has been adopted.
